FAQ

Order Questions

When will I receive my order?

+ -

Sugar Paper orders are packaged and shipped within an estimated 3 to 5 business days. Please note that we do not ship on Saturdays, Sundays, or U.S. holidays.

Please allow additional time for order processing during holidays (including Black Friday week), new product launches and sales. Personalized items do ship separately from our studio and you will be updated with separate tracking information when they ship.

We strive to get every order out in a timely manner. Due to supply chain issues and our reliance on our shipping partners, you may experience shipping delays with your order. If your order does not arrive on the estimated delivery date, please know that your order is out of our hands once we trust it to our shipping partners. We apologize for any inconvenience. Thank you for your patience and understanding during this time.  

How much does shipping cost?

+ -

All domestic orders are shipped via USPS Priority Mail for a flat rate of $5.

We offer free shipping on all domestic orders over $75 (Orders to Hawaii and Alaska do not apply).

If your order is time sensitive, we strongly encourage you to select an expedited UPS shipping method or email online@sugarpaper.com for further assistance.

What is your return and exchange policy?

+ -

Sugar Paper accepts returns within 30 days of receipt given the order is unused, undamaged, and in its original packaging. Please send your order to the below address and be sure to include your order number. Once we receive the return, we will notify you via email and issue a refund onto the original form of payment, though shipping costs are non-refundable. Gift cards and any items that are personalized are final sale.

If you would like to make an exchange, we ask that you return the original item and place a new order. We will refund you for the returned item once it has been received.

Sugar Paper does not cover return shipping or provide retun labels. Please note that credits may take up to 10–14 days to appear on your statement.

Sugar Paper Returns

C/O Drive Fulfillment

1226 S. 630 E., Suite 1

American Fork, Utah 84003

I signed up for your email list and have not received my coupon code.

+ -

Please check your spam folder. If you have not received an email, please contact us at online@sugarpaper.com.

I need to cancel my order.

+ -

Please email us at online@sugarpaper.com with your order number.

I placed an order and need to update my address.

+ -

Please email us at online@sugarpaper.com with your order number and the updated address.

My package says it was delivered, but I have not received it.

+ -

Often times the carrier states the order is delivered and it ends up arriving a day or two later. If your order has not arrived within a few days, please email online@sugarpaper.com with your order number.

Why did I only receive part of my order?

+ -

All personalized items ship separately from our production studio. If there is a personalized item included in your order, please note that your order will be arriving in two shipments.

How do I report a missing or damaged item from my order?

+ -

Please email us at online@sugarpaper.com with your order number and the missing or damaged item.

Please note our personalized items ship separately from our design studio. You will receive separate tracking for these items.

I purchased one of your products from Target and need to return or exchange it.

+ -

If you purchased one of our Sugar Paper items from Target and need to make an exchange or return, please check in with your local Target store or target.com.

Where are your retail stores located?

+ -

We have three retail stores based in California. More information on our shops can be found here.

Product Information

I’m interested in your baby book. Where can I find more information on what's inside?

+ -

Our baby book is designed to go through the baby's first year of life - it features catch-all pages for a letter to baby and child, ultrasound photos, pregnancy photos, hospital keepsakes, birth announcement, birthday memories, milestone keepsakes, and designated pages for footprints and handprints. Photo pages for pregnancy, baby shower, baby's first photo, at the hospital, first day home, our family, first visitors, first bath, first outing, first holiday, one to twelve months, first birthday, on the move, first steps, first haircut and four photos to label as you'd like.

For more information, please visit these blog posts:

How to Use the Baby Book

Baby Book, Page by Page

What is the difference between your Target and Sugarpaper.com planners?

+ -

Our Sugarpaper.com planners are produced with higher quality paper and materials reflecting the difference in price.

What is your most popular planner style?

+ -

Our clients love our Spiral Planners best, however many clients choose a planner based on their own organizational needs. Each of the product pages shows the interior layouts to give you a glimpse into how to use each planner. View our planner options here.

I saw you wrote a book. How can I find out more information about it?

+ -

How to Write a Letter, written by our founders Jamie Grobecker and Chelsea Shukov, is the go-to resource for creative ideas and helpful tips for writing thank you notes, addressing envelopes, cover letters, and everything in between.

Along with letter-writing golden rules, How to Write a Letter will make it easier to select the perfect stationery for any occasion, find the best salutation and sign off, and choose the right words for any situation, from congratulations to condolences and properly address an envelope in style.

How to Write a Letter can be purchased here.

Custom Orders

What is letterpress printing?

+ -

Letterpress is the original form of printing with an impression you can see and feel in each and every character.

Do you have an order minimum for printing?

+ -

Custom orders start at a minimum quantity of 50 with increasing increments of 25. Calling cards start at a minimum of 100 with increasing increments of 50.

I placed a custom stationery order, but I’m not sure when I’ll receive it – what will happen next?

+ -

A digital proof will be emailed within 3 to 4 business days. The turnaround time for custom stationery is approximately 3 to 4 weeks from final proof approval plus shipping.

If you have not received your proof, please check your spam folder for an email from jameson@sugarpaper.com or email us at online@sugarpaper.com with your order number.

I am interested in ordering custom stationery but want to make an adjustment to one of the designs online. How do I order?

+ -

Please email us at custom@sugarpaper.com.

Can you include my business logo on custom stationery or calling cards?

+ -

Yes, we can incorporate your logo. We need the proper vector artwork. We also need to confirm that the logo can be successfully printed using our printing methods.

I would like to setup a custom consultation, but do not live near one of your stores. Do you offer virtual consultations?

+ -

Absolutely. We'd be happy to setup a phone or zoom consultation with you. Please email us at custom@sugarpaper.com.

Do you offer custom journals, planners, or other products?

+ -

At this time, we do offer custom letterpress printed items and foil stamp monogramming on all of our fabric products which can be found here.

Retail + Wholesale

I am interested in carrying your products in my store. How can I find out more information?

+ -

Please sign up here or email us at wholesale@sugarpaper.com.

Where are your retail stores located?

+ -

We have stores in California located in Brentwood (Los Angeles), Marin and Newport Beach. Our store information can be found here.

I don't live near one of your stores. Are there other stores that carry your products?

+ -

Our products are carried in small boutiques throughout the US and internationally - we also have products at Paper Source, The Container Store, Anthropologie, and Amazon, and special collections at Target.

Do you offer curbside pickup?

+ -

Yes. Please call the store closest to you and let them know what you'd like to order. Store information can be found here.

Something went wrong, please contact us!

May we suggest...

Felt Pen, Crisp White
Felt Pen, Crisp White $4.00 Liquid error: product form must be given a product
Subtotal: