Shipping and Returns
Sugar Paper carefully prepares and packs each order from our studio in Los Angeles. Orders ship Monday thru Friday, customer service emails are answered Monday thru Friday 10am-5pm.
All orders are prepped and packed within 2–4 business days.
We currently ship all domestic orders via USPS and UPS. Please note that Sugar Paper does not charge a handling fee. All shipping costs are based solely on weight and destination. If your order is time sensitive, we strongly encourage you to select a UPS shipping method for a guaranteed arrival date or email firstname.lastname@example.org for further assistance.
Please note international orders have extended delivery times and all orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Sugar Paper is not associated with these fees. All fees are to be paid for by the customer at the time of delivery.
Sugar Paper accepts returns within 14 days of receipt given the order is unused, undamaged, and in its original packaging. Please send your order and your packing slip to the below address. Once we receive the product at the studio, we will notify you via email and issue a refund on your card, though shipping costs are non-refundable. Any items purchased at a discounted price or personalized are final sale.
Please note that credits may take up to 10–14 days to appear on your statement.
Sugar Paper Online Returns
2032 Stoner Avenue, Suite B
Los Angeles, CA 90025
Still a bit lost? Please feel free to email us at email@example.com.