Frequently Asked Questions

  • common questions
  • (1) How quickly will my order ship?

    Sugar Paper orders are typically processed within 1-3 business days of the order being placed. If you place your order during a sale, we ask for an extra day or two on this timeline. Once your order has been processed, boxed up, and shipped, your chosen shipping method will indicate how many days it will take for the package to arrive on your doorstep. Please email us if you have any questions about your order or need your shipment to arrive by a specific time. We're happy to accommodate a specific request if we are able to do so.

  • (2) Can I rush my product order?

    Sugar Paper is more than happy to get an order out the door quickly, assuming that what you order is in stock. Please contact us directly at online {at} sugarpaper.com if your order is time-sensitive. Make sure to choose expedited shipping upon checkout, and please know that only UPS shipping methods guarantee delivery dates - USPS shipping methods do not.

  • (3) Do you ship Internationally?

    Sugar Paper offers International shipping, but please understand that International shipping can be very pricey. If the country you'd like to ship to is not listed online, please reach out to us at online {at} sugarpaper.com and we will do our best to add it. Sugar Paper is not responsible for any international customs regulations or duties that may apply. Please allow 2 weeks (minimum) for International shipments to arrive.

  • (4) Do you ship to APO addresses?

    At this time, we are unable to ship to APO addresses. While our site may allow you to enter an APO address, please note that we will reach out to you upon receiving your order for an alternate shipping address. We apologize for the inconvenience.

  • (5) Can I add a gift note to my order?

    Of course. Simply type the message you would like included in the gift message text box and we will include a note with your shipment.

  • (6) Do you offer gift wrapping services?

    We sure do. We love a pretty package. To add gift wrapping to any item simply click the gift wrap box next to each item in your cart. Gift wrap is a $5 fee per package.

  • (7) Do you offer your products wholesale?

    Yes we do! Everything you see on the site is offered wholesale to approved retailers. To apply for an account, kindly email wholesale[at]sugarpaper.com.

  • (8) How much does custom letterpress cost?

    Custom letterpress printing fees are based on what you're having printed, the quantity, the number of ink colors, and any special details you choose to add. A sample price schedule is included in our portfolio section to provide general pricing.

    Extremely custom orders that include hand-lettering, calligraphy, border details and envelope liners must be priced out based on your request. The sample pricing does not include these details, but we are more than happy to provide a custom quote based on your specific details.

  • (9) What is the turn-around for custom letterpress?

    Custom letterpress takes a minimum of 3 weeks to proof, print and ship. Simple stationery orders generally remain within this 3 week timeframe, while extremely custom orders that include border details or hand-lettering can take up to 6 weeks to proof, print and ship.

    Custom wedding invitations take a minimum of 6 weeks to proof, print and ship. Custom wedding orders tend to have multiple pieces and include special details such as hand-lettering, border details and liners. These orders require more handwork and more attention to detail which requires more time.

    Keep in mind that letterpress printing is an art and Sugar Paper takes great care to ensure the utmost quality. Please give yourself enough time. If you're in a hurry, rush requests can be accommodated for a 40% up charge and a time-frame must be agreed upon before an order is placed.

  • (10) Can I rush my custom letterpress order?

    If you're in a hurry, rush requests can be accommodated for a 40% up-charge and a time frame must be agreed upon before an order is placed.

  • (11) Does Sugar Paper offer custom monogram design?

    Yes we do. Monogram design is an art and takes time. If you're interested in having a custom monogram created please contact us directly.

  • (12) Does Sugar Paper offer logo design?

    No. Sugar Paper specializes in social stationery and does not provide branding services.

  • (13) Can I provide my own design and have Sugar Paper print it?

    It depends. Letterpress printing requires artwork to be very specific. Our design team must review your design before we can provide an answer.

  • (14) Can Sugar Paper use printing plates that I already own?

    Unfortunately, no. Our letterpress machines are antiques and we use a specific type of printing plate that we have made for our clients.

  • (15) How do I place a custom order?

    Sugar Paper does not offer custom letterpress services through our website, but we would be happy to discuss a custom order with you over the phone or via email. Please call 310.451.7870 to speak with someone in our store, or email us at hello[at]sugarpaper.com.