Customer service is extremely important to us. If you have a concern about your order, please contact us so that we can fix the problem. Your satisfaction is our promise.
Online product orders are typically processed and shipped between 2-3 business days via the shipping method of your choice. We do our best to keep popular items in stock, but from time to time certain items are on backorder. In the event of a possible shipping delay, we will inform you via email.
Sugar Paper ships all orders via UPS or USPS. Sugar Paper offers International shipping, but please understand that Sugar Paper is not responsible for any international customs regulations or duties that may apply. Please confirm fees and regulations with your local customs office. Please allow 2 weeks (minimum) for International shipments to arrive.
Sugar Paper accepts Visa, Mastercard, and American Express.
Sugar Paper does not charge sales tax on orders outside the state of California. Sugar Paper is only required to collect sales tax on orders to ship within the state of California. A sales tax rate of 9% does apply.
Unused and unopened orders may be returned within 7 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned. This does not apply to personalized orders. A 65% deposit is taken to personalize custom orders and this deposit cannot be refunded once proofs are issued. In addition, personalized orders may not be cancelled or refunded once final proofs have been approved. Upon final approval of your proof, Sugar Paper cannot accept returns or issue refunds due to any and all errors (such as misspelled words, etc). By approving your final proof, you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, Sugar Paper is required to charge for a reprint.
Sugar Paper takes the security of your personal information very seriously. We will never share or sell your information to any third party, and the information we collect is for the sole purpose of order processing and shipping. Sugar Paper's Secured Socket Layer (SSL) uses the latest, industry-standard 256-bit encryption technology to ensure that your personal information is protected, and cannot be read or intercepted as it travels to our payment processing system.